At Salethura, we carefully inspect every item before dispatch to ensure quality and accuracy. As an online-only store, we currently offer exchange only under the conditions below.

Exchange Eligibility

• Exchanges must be requested within 2 days of delivery.
• The item must be:
  • Unused
  • Unwashed
  • In original condition
  • With all tags and original packaging intact
• Items that do not meet these conditions will not be accepted for exchange.

Exchange Process

• Exchanges are allowed only for the same item (e.g. size change of the same design).
• Customers cannot exchange for a different Item
• Customers are responsible for returning the item via a courier service of their choice. (the return address will be shared upon exchange is accepted)
• Salethura does not arrange return courier pickups.
• Once the returned item is received and verified, the exchanged item will be dispatched.

Sizing Exchanges

• If an incorrect size was selected during purchase, customers may request an exchange within the eligible period.
• We recommend carefully reviewing the size chart before placing an order, as size selection is the customer’s responsibility.

Refund Policy

• Salethura does not offer refunds.
• We do not provide cash refunds, bank transfers, or store credits.
• Approved returns are handled strictly as product exchanges only, subject to the conditions above.

Non-Exchangeable Items

• Items returned without original tags or packaging
• Used, washed, or altered items
• Items returned after the 2-day exchange window

Exceptional Cases

In rare situations where an issue occurs during delivery or any other situations, customers are encouraged to contact us immediately so we can assist accordingly.